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Work Force Diversity & Cross-Culture Organisational Behaviour
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Unit II: Organizational Behaviour

Rensis Likert, a renowned psychologist and management theorist, introduced his six dimensions of organizational climate in his work on organizational behavior and management, primarily through his book “New Patterns of Management”, which was first published in 1961

His model outlines six dimensions of organizational climate that help assess the overall environment within a workplace. These dimensions focus on key factors that influence how employees perceive their organization and how effectively they can work within it.

Here are the six dimensions of organizational climate according to Likert:


1. 👥 Leadership Style

This dimension assesses the behavior of leaders and their influence on the workforce. Likert distinguished between two leadership styles:

  • Exploitative-Authoritative: Leaders make decisions without consulting subordinates, creating a rigid, top-down climate.

  • Participative: Leaders encourage collaboration, involving employees in decision-making, fostering a more open and democratic climate.

Impact: A participative leadership style tends to result in a more positive organizational climate, with higher employee satisfaction and commitment.


2. 💬 Communication

This dimension focuses on the flow of communication within the organization, including both top-down and bottom-up channels. Communication can either be:

  • One-Way: Information flows only from the top to the employees, leading to a lack of feedback and involvement.

  • Two-Way: Open communication between all levels, allowing employees to voice opinions and provide feedback.

Impact: Open, two-way communication promotes trust, innovation, and engagement within the organization.


3. 🧠 Decision-Making

This dimension evaluates how decisions are made within the organization, whether they are centralized or decentralized:

  • Centralized: Decisions are made by a small group of top managers, limiting employee input.

  • Decentralized: Decisions are made at various levels of the organization, allowing employees to contribute their ideas.

Impact: Decentralized decision-making increases employee involvement, leading to greater motivation and accountability.


4. 🔄 Motivation

Likert categorized motivation in terms of intrinsic and extrinsic factors:

  • Economic: Motivation based on financial rewards, like salary or bonuses.

  • Social and Psychological: Motivation stemming from personal growth, recognition, and job satisfaction.

Impact: A healthy balance between extrinsic and intrinsic motivation leads to a more engaged and productive workforce.


5. 👨‍👩‍👧‍👦 Group Relationships

This dimension looks at the interpersonal relationships and the degree of trust, collaboration, and teamwork among employees:

  • Task-Oriented: Employees focus strictly on the task at hand, with less attention to personal relationships.

  • Employee-Oriented: Employees value strong interpersonal relationships and a supportive, collaborative atmosphere.

Impact: Positive group relationships foster a sense of community, trust, and cooperation, which are essential for high-performance teams.


6. 🏢 Organizational Structure

Likert’s final dimension relates to the formal structure of the organization:

  • Rigid Structure: A highly hierarchical and bureaucratic setup where roles and responsibilities are clearly defined.

  • Flexible Structure: A more fluid and adaptive structure that allows for flexibility in roles, encouraging creativity and collaboration.

Impact: A flexible organizational structure can lead to greater innovation and adaptability, which is essential for an organization’s success in dynamic environments.


Conclusion:

Likert’s six dimensions of organizational climate provide a comprehensive framework for understanding how various factors—leadership, communication, decision-making, motivation, group relationships, and structure—interact to shape an organization’s environment. A positive climate in these areas leads to higher employee satisfaction, productivity, and overall organizational effectiveness.