Course Content
Work Force Diversity & Cross-Culture Organisational Behaviour
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Unit II: Organizational Behaviour

Cognitive Theory

Cognitive theories focus on mental processes such as perception, memory, decision-making, and problem-solving. Unlike behavioral theory, which focuses on observable behaviors, cognitive theory delves into the internal processes that drive these behaviors. Cognitive learning theories suggest that people actively process information, interpret their experiences, and use this information to make decisions and solve problems.

Key Components of Cognitive Theory:

  1. Cognitive Learning (Piaget and others):

    • Definition: Cognitive learning involves understanding, knowing, and remembering. It is based on the premise that individuals are active participants in their own learning process. This theory highlights the role of internal mental states such as attention, memory, and motivation.

    • Example in Organizations:

      • Employees are not just conditioned by rewards and punishments; they also actively seek to understand their roles, their company’s culture, and strategies for improvement. When they encounter problems, they actively use cognitive processes to solve them (like remembering past solutions and adapting strategies).

  2. Information Processing Theory:

    • Definition: This theory suggests that humans process incoming information in a similar way to how a computer processes data. Information is first gathered, then stored in memory, and finally used to make decisions.

    • Example in Organizations:

      • An employee might use cognitive processing to evaluate a new task by organizing the necessary information, drawing on past experiences, and formulating a solution. Their performance might depend not just on external feedback but on how well they process and recall relevant information.

  3. Constructivism (Vygotsky, Bruner):

    • Definition: This theory emphasizes the idea that knowledge is actively constructed by individuals as they interact with the world and others. Learning is seen as a dynamic, social process, and people build new understanding based on their existing knowledge base.

    • Example in Organizations:

      • A team working on a new project might build shared knowledge by discussing their individual perspectives, exchanging ideas, and collectively solving problems.

  4. Metacognition:

    • Definition: Metacognition refers to the ability to monitor, evaluate, and regulate one’s own learning and thinking processes. It’s the ability to be aware of how one learns and how to adjust strategies for more effective learning.

    • Example in Organizations:

      • Employees who are aware of their learning styles or cognitive strengths might adjust their strategies when tackling difficult tasks (e.g., breaking a project into smaller tasks if they struggle with large, complex ones).