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Probability Distributions
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Quality Management
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Unit VIII: Business Statistics and Operations Management

In statistics, primary and secondary data collection methods are used to gather information for analysis. Below is a concise explanation of each, tailored to the context of statistical data collection, with a few sentences for clarity.

Primary Data Collection Methods

Primary data is original data collected directly by the researcher for a specific purpose. These methods involve first hand interaction with subjects or systems to ensure data is tailored and relevant.

  • Surveys/Questionnaires: Researchers design questions to collect responses directly from individuals via interviews, online forms, or mailed surveys. This method is ideal for gathering specific opinions, behaviours, or demographics but can be time-consuming and costly.
  • Observations: Data is recorded by watching subjects or processes in their natural setting without interference. It’s useful for studying behaviours or events (e.g., traffic patterns) but may be limited by observer bias or time constraints.
  • Experiments: Controlled tests are conducted to measure variables under specific conditions (e.g., testing a new drug). This provides high accuracy and causality insights but requires careful design and resources.
  • Interviews: In-depth, one-on-one discussions collect detailed qualitative or quantitative data. They offer rich insights into attitudes or experiences but are resource-intensive and may involve subjective interpretation.

Secondary Data Collection Methods

Secondary data is collected from existing sources, originally gathered by others for different purposes. These methods are cost-effective but may lack specificity or require validation.

  • Published Records/Reports: Data from government reports, academic journals, or industry publications (e.g., census data, market analyses) is used. It’s readily available and reliable but may not fully align with the researcher’s exact needs.
  • Databases/Archives: Existing datasets, like those from universities, organizations, or online repositories (e.g., World Bank), provide large-scale data. They save time but may have outdated or incomplete information.
  • Literature Reviews: Summarizing data from books, articles, or studies offers context or benchmarks. It’s useful for background research but depends on the quality and relevance of sources.
  • Web Scraping/Public Records: Extracting data from websites, social media, or public records (e.g., economic indicators) provides current information. It’s efficient but requires careful handling to ensure accuracy and compliance with data usage rules.

Key Considerations

  • Primary methods offer control, specificity, and accuracy but are often expensive and time-intensive. They’re best when tailored data is critical, like in targeted market research or clinical trials.
  • Secondary methods are quicker and cheaper but may lack precision or relevance. They suit exploratory studies or when resources are limited, like analysing historical trends.

Considerations for Questionnaire Design

  1. Keep Objectives in Focus

    • Every question should serve a specific research purpose.

  2. Use Clear and Simple Language

    • Avoid jargon, ambiguity, or technical terms.

  3. Question Type

    • Closed-ended: MCQs, rating scales (easy to analyze)

    • Open-ended: for in-depth responses (harder to analyze)

  4. Logical Flow

    • Start with easy/warm-up questions

    • Group related questions together

    • Move from general to specific

  5. Avoid Leading or Biased Questions

    • Example of biased: “How great was your experience with our service?”

  6. Include Filter or Screening Questions

    • To make sure you’re surveying the right people.

  7. Use Balanced Scales

    • In Likert-type questions, provide both positive and negative options evenly.

  8. Test the Questionnaire

    • Do a pilot test with a small group to identify problems.

  9. Length and Time

    • Keep it short and relevant to avoid respondent fatigue.

  10. Confidentiality Note

  • Reassure respondents that their data is secure and used ethically.