Course Content
Data Collection & Questionnaire Design
Data Collection & Questionnaire Design
Sampling: Concept, Process, and Techniques
Sampling: Concept, Process, and Techniques
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Hypothesis Testing: Procedure
Hypothesis Testing: Procedure
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Operations Management: Role and Scope
Operations Management: Role and Scope
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Facility Location and Layout: Site Selection and Analysis, Layout Design and Process
Facility Location and Layout: Site Selection and Analysis, Layout Design and Process
Facility Location and Layout
Site Selection and Analysis, Layout Design and Process
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Enterprise Resource Planning: ERP Modules, ERP Implementation
Enterprise Resource Planning: ERP Modules, ERP Implementation
Scheduling: Loading, Sequencing, and Monitoring
Scheduling: Loading, Sequencing, and Monitoring
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Quality Management and Statistical Quality Control, Quality Circles, Total Quality Management – KAIZEN, Benchmarking, Six Sigma
Quality Management and Statistical Quality Control, Quality Circles, Total Quality Management – KAIZEN, Benchmarking, Six Sigma
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ISO 9000 Series Standards
ISO 9000 Series Standards
Unit VIII: Business Statistics and Operations Management

A. Identifying Specific Improvement Opportunities → II. Pareto Diagrams
Pareto diagrams help identify the “vital few” causes contributing to most problems (80/20 principle). This makes them ideal for pinpointing priority areas for improvement.

B. Analysing problems and their root causes → IV. Fish Bone Diagram
The Fishbone (Ishikawa or Cause-and-Effect) Diagram is specifically used for root cause analysis by categorizing possible causes of a problem.

C. Highlighting Problems → I. Control Charts
Control charts monitor process variation over time and highlight deviations from control limits, thereby signaling potential problems.

D. Operational Planning for building quality into products/services → III. Poka-Yoke
Poka-Yoke (mistake-proofing) is a preventive tool used to design processes so that errors are avoided at the operational stage itself.