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Work Force Diversity & Cross-Culture Organisational Behaviour
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Unit II: Organizational Behaviour

Expectancy Theory by Victor H. Vroom

Expectancy Theory, developed by Victor H. Vroom in 1964, is a motivation theory that explains how individuals make decisions about their behavior based on the expected outcomes. It is widely used in organizational settings to understand how employees decide whether or not to put effort into their work.


🌟 Core Idea:

People are motivated to act in a certain way if they expect that their actions will lead to desired results. Motivation depends on the strength of an individual’s expectation that a certain effort will lead to a specific performance level, which in turn will lead to a desired reward.


📌 Key Components of Expectancy Theory:

Vroom’s model is based on three main variables:

1. Expectancy (Effort → Performance)

  • Definition: The belief that increased effort will lead to better performance.

  • Question asked: “If I put in more effort, will I perform better?”

  • Influenced by: Skills, past experience, training, resources, and confidence.

2. Instrumentality (Performance → Outcome)

  • Definition: The belief that good performance will be rewarded.

  • Question asked: “If I perform well, will I receive the reward or outcome?”

  • Influenced by: Trust in the system, transparency, and clarity of reward structures.

3. Valence (Value of Outcome)

  • Definition: The value an individual places on the reward they expect to receive.

  • Question asked: “Do I value the reward I’ll get?”

  • Influenced by: Individual needs, goals, values, and preferences.


🧠 Formula (Conceptual):

Motivation = Expectancy × Instrumentality × Valence

  • If any one of the three components is zero, then motivation will be zero.

  • For high motivation, all three must be high: the person believes their effort will lead to performance, trusts that performance will be rewarded, and values the reward.


📘 Example in the Workplace:

An employee might ask:

  • Expectancy: “If I work overtime this week, can I actually complete the project?”

  • Instrumentality: “If I complete the project, will I get a bonus?”

  • Valence: “Do I even care about the bonus, or would I rather have time off?”

If the answers are yes, yes, and yes, motivation is high.


Significance:

Vroom’s Expectancy Theory highlights the importance of:

  • Aligning rewards with employee goals

  • Providing the right tools, training, and support

  • Creating transparent reward systems

It helps managers understand why employees may or may not be motivated, and what they can do to improve motivation by addressing these three components.