Course Content
Work Force Diversity & Cross-Culture Organisational Behaviour
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Unit II: Organizational Behaviour

The Five-Stage Model of Group Development, developed by Bruce Tuckman in 1965 (with the fifth stage added later in 1977), is a framework that describes how groups evolve over time. This model helps understand team dynamics and how group members interact at different stages of their collaboration.


1. FormingOrientation and Getting Acquainted

Description:
In this initial stage, group members come together and start to learn about the purpose, goals, and structure of the team. Relationships are usually polite, and members are cautious and reserved as they try to avoid conflict.

Characteristics:

  • High dependence on leader for guidance

  • Unclear roles and responsibilities

  • Focus on getting to know each other

  • Low productivity but high energy and anticipation

Leader’s Role:
Provide clear direction, set expectations, and encourage open communication to build trust.


2. StormingConflict and Competition

Description:
As individuals begin expressing their opinions, conflicts may emerge over roles, responsibilities, leadership, or work styles. This stage can be challenging but is essential for growth and team maturity.

Characteristics:

  • Power struggles or clashes of personality

  • Resistance to task demands or team structure

  • Frustration and tension may surface

  • Subgroups or coalitions may form

Leader’s Role:
Help manage conflict, promote healthy communication, and reinforce shared goals. Provide support and facilitate resolution of issues.


3. NormingEstablishing Order and Cohesion

Description:
Team members begin to resolve differences, appreciate colleagues’ strengths, and establish norms and working relationships. Cohesion improves, and the team becomes more organized and cooperative.

Characteristics:

  • Development of group norms and values

  • Stronger collaboration and mutual respect

  • Roles and responsibilities are accepted

  • Increased trust and engagement

Leader’s Role:
Encourage team-building, recognize progress, and empower members to take initiative.


4. PerformingProductivity and Achievement

Description:
The group functions as a well-organized unit focused on achieving its goals. Roles are flexible, processes are efficient, and members are confident and autonomous. Performance is at its peak.

Characteristics:

  • High productivity and morale

  • Strong problem-solving and decision-making

  • Minimal supervision required

  • High trust, flexibility, and interdependence

Leader’s Role:
Delegate tasks, monitor performance, and maintain focus on goals while continuing to support team development.


5. AdjourningClosure and Reflection (added by Tuckman later)

Description:
This final stage occurs when the group has completed its task and disbands. Team members may feel pride, sadness, or relief. It’s a time for reflection and recognition.

Characteristics:

  • Task completion and celebration

  • Emotional farewells or disengagement

  • Opportunities for learning and feedback

  • Planning for future roles or projects

Leader’s Role:
Celebrate successes, facilitate feedback, and help members transition to new roles or projects.


🔁 Summary Table:

Stage Main Focus Group Behavior Leader’s Role
Forming Orientation Polite, uncertain, dependent Guide, clarify goals, build trust
Storming Conflict Competitive, emotional, tense Mediate, support, reinforce purpose
Norming Structure and cohesion Cooperative, organized, more trusting Empower, encourage participation
Performing Task execution and productivity High-performing, autonomous Delegate, sustain momentum
Adjourning Completion and closure Reflective, emotional, disengaging Recognize achievement, support transition