Course Content
Work Force Diversity & Cross-Culture Organisational Behaviour
0/2
Unit II: Organizational Behaviour

What is Transactional Analysis (TA)?

Transactional Analysis is a theory of personality and communication developed by Dr. Eric Berne in the late 1950s. It is based on the idea that individuals interact with each other through “transactions”, and that these transactions are influenced by distinct ego states that reflect different aspects of our personality.

It is primarily used to improve understanding of interpersonal communication, resolve conflicts, enhance leadership, and facilitate problem solving within organizations and personal relationships.

TA helps individuals recognize the patterns of communication between the Parent, Adult, and Child ego states, promoting better self-awareness and more effective interactions.


🧠 Key Concepts in TA

1. Ego States

TA identifies three core ego states that we all shift between in our thoughts, behaviors, and interactions:

  • Parent (P): Behaviors, thoughts, and feelings copied from parents or authority figures.

    • Nurturing Parent: Caring, protective.

    • Critical Parent: Judging, controlling.

  • Adult (A): Rational, logical, and objective decision-maker. Operates in the “here and now.”

  • Child (C): Behaviors, thoughts, and feelings replayed from childhood.

    • Natural Child: Spontaneous, emotional.

    • Adapted Child: Conforming, rebellious, or anxious.

Each of us operates from all three ego states at different times, and these states influence how we communicate.


2. Transactions

A transaction is the basic unit of communication. It consists of a stimulus (one person says or does something) and a response (the other person reacts).

  • Complementary Transaction: Communication flows smoothly (e.g., Adult to Adult).

  • Crossed Transaction: Miscommunication or conflict (e.g., Adult to Child, but response comes from Parent).

  • Ulterior Transaction: Has hidden motives; can involve manipulation.


3. Life Positions (OK Corral)

TA outlines four “Life Positions” based on how people see themselves and others. These are foundational beliefs often developed in childhood:

Life Position Self View Other View Typical Behavior
I’m OK – You’re OK Healthy Respectful Competent, collaborative
I’m OK – You’re Not OK Superior Inferior Bossy, controlling
I’m Not OK – You’re OK Inferior Superior Diffident, submissive
I’m Not OK – You’re Not OK Hopeless Hopeless Withdrawn, avoidant

The “I’m OK – You’re OK” is considered the most constructive and healthy position.


4. Strokes

A stroke is a unit of recognition. It can be positive (praise) or negative (criticism). TA posits that people need strokes for emotional survival, and may even seek negative ones if positive recognition is unavailable.


5. Games and Scripts

  • Games: Repetitive, unconscious behavior patterns with a hidden motive, often leading to negative outcomes. Example: “Why Don’t You – Yes But.”

  • Scripts: Life plans made in childhood, often unconsciously, based on early decisions and parental messages. TA helps people become aware of and rewrite these scripts.


🎯 Applications of TA

  • Transactional Analysis does help in:

    • ✔️ Problem Solving: By identifying dysfunctional communication patterns and replacing them with constructive ones.

    • ✔️ Improved Communication within the Organisation: It enhances clarity and reduces miscommunication by encouraging adult-to-adult interactions.

    • ✔️ Better Leadership: Leaders can manage teams more effectively by understanding and responding appropriately to team members’ behaviors and needs.


✅ Summary

Component Description
Ego States Parent, Adult, Child
Transactions Units of communication
Life Positions I’m OK – You’re OK, etc.
Strokes Recognition (positive or negative)
Games & Scripts Repetitive behaviors and life patterns