Course Content
Work Force Diversity & Cross-Culture Organisational Behaviour
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Unit II: Organizational Behaviour

🧠 Why Understanding Team Types Matters:

  • Helps managers design effective teams for specific goals

  • Improves collaboration and resource utilization

  • Supports better communication and task clarity

  • Enhances team performance and organizational success


βœ… Types of Teams and Their Functions

In modern organizations, teams are essential for boosting productivity, fostering innovation, and enabling better decision-making. Teams vary in structure, composition, and purposeβ€”and each type contributes uniquely to organizational success.


πŸ”Ή 1. Problem-Solving Teams πŸ§ πŸ”§

πŸ› οΈ Function: Identify, analyse, and propose solutions to specific work-related issues.

πŸ“˜ Definition: Composed of employees from the same department, these teams meet regularly to suggest improvements in quality, efficiency, or the work environment.

πŸ“ Typical Activities:

  • Identifying process inefficiencies

  • Recommending workflow improvements

  • Troubleshooting operational bottlenecks

πŸ“Œ Example: Quality control circles in manufacturing firms.


πŸ”Ή 2. Self-Managed Teams πŸ”„πŸ§‘β€πŸ€β€πŸ§‘

πŸ› οΈ Function: Manage and complete an entire work process independently, often with minimal or no supervision.

πŸ“˜ Definition: A formal group of employees that plans, schedules, and completes work without a designated manager.

🌟 Key Features:

  • No direct supervisor

  • Shared leadership roles

  • Full responsibility for results and decision-making

πŸ“Œ Example: Autonomous software development team handling coding, testing, and deployment.


πŸ”Ή 3. Cross-Functional Teams πŸ”—πŸŒ

πŸ› οΈ Function: Solve complex problems or drive innovation by combining diverse skill sets.

πŸ“˜ Definition: A team made up of members from various departments (e.g., marketing, HR, finance, R&D), united by a shared project or goal.

🎯 Purpose:

  • Foster interdepartmental collaboration

  • Promote creativity and holistic problem-solving

πŸ“Œ Example: Product launch team with designers, marketers, and financial analysts.


πŸ”Ή 4. Virtual Teams πŸ’»πŸŒ

πŸ› οΈ Function: Work collaboratively across geographic and time boundaries using digital tools.

πŸ“˜ Definition: Teams whose members are geographically dispersed but stay connected via technology (e.g., Zoom, Slack, email).

βœ… Benefits:

  • Global talent pool

  • Flexible schedules

⚠️ Challenges:

  • Building trust remotely

  • Managing time zones and communication delays

πŸ“Œ Example: Remote customer service team operating across different continents.


🧩 Summary Table (Optional Format):

Team Type Main Function Key Traits Example
🧠 Problem-Solving Process improvement Same department, regular meetings Quality circles in factories
πŸ”„ Self-Managed Independent task completion No manager, shared leadership Agile software team
πŸ”— Cross-Functional Innovation, diverse collaboration Members from different departments Product development team
πŸ’» Virtual Remote collaboration Tech-enabled, geographically dispersed Remote support team

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