Course Content
Work Force Diversity & Cross-Culture Organisational Behaviour
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Unit II: Organizational Behaviour

Warren Bennis famously distinguished leaders from managers in his classic work, particularly in his book:

“On Becoming a Leader” (1989)

While Bennis did not propose a formal “theory” with a specific name (like transformational or situational leadership), he outlined a clear conceptual framework differentiating leaders from managers based on 12 key contrasts.


✅ According to Warren Bennis, here are some of the distinctions he made:

Managers Leaders
Administer Innovate
Imitate Originate
Accept the status quo Challenge the status quo
Ask how and when Ask what and why
Focus on systems and structure Focus on people
Rely on control Inspire trust
Short-term view Long-term perspective
Do things right Do the right things

🔍 Key Point:

  • The phrase “Do the right things” is specifically attributed to leadership in Bennis’s view.

  • The phrase “Do things right” belongs to managers, focusing on efficiency and compliance.